If gambling is affecting your wellbeing or the wellbeing of someone you care about, help is available.
Reaching out for help is the most important step you can take if gambling is causing harm in your life. bt1971 encourages any player who is struggling to contact our support team immediately â we will activate protective measures on your account without delay and without judgment.
The following actions are available to you right now:
- Contact bt1971 support via live chat â available 24/7 directly through the platform. Ask our team to activate a cooling-off period or self-exclusion. This takes effect immediately.
- Email our responsible gaming team at [email protected] â include your username and your request. We will respond within 24 hours.
- Speak with a trusted person â a family member, close friend, or community leader. Sharing your concern with someone you trust can significantly reduce the isolation that often comes with problem gambling.
- Set limits proactively â if you are not yet at crisis point but want to be cautious, set deposit limits or session reminders in your account settings today. Small steps taken early are the most effective.
If you are in Bangladesh and need confidential mental health or financial counselling support, we encourage you to contact a registered healthcare or welfare professional in your division â whether you are based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, or elsewhere. Professional support services in Bangladesh can be accessed through government hospitals, NGO-run helplines, and community welfare centres.
Remember: seeking help is a decision that takes courage and self-awareness. bt1971 is proud to support every player who chooses to take that step.